Privacy Policy

At Great Birdie, your privacy matters.
We’re committed to protecting your personal information and being transparent about how we collect, use, and safeguard it.
By visiting or purchasing from our website (greatbirdie.com), you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information only when necessary to provide you with a seamless shopping experience and quality service.

Information you provide directly:

Name, shipping address, and billing address
Email address and phone number
Payment information (processed securely through our payment providers)
Any other details you provide through contact forms or support requests

Information collected automatically:

Device information (browser type, IP address, operating system)
Website usage data such as pages visited, time spent, and traffic sources
Cookies and similar technologies to personalise your browsing experience

2. How We Use Your Information

We use your personal data to:

Process, ship, and fulfil your orders
Communicate order updates and tracking information
Respond to your enquiries and provide customer support
Improve our website, products, and services
Send promotional emails (only if you’ve opted in)
Detect and prevent fraud or misuse of our services

3. Sharing Your Information

We do not sell or rent your data to anyone.

We only share information with trusted partners who help us operate our business, such as:

Payment processors (e.g., Stripe, PayPal, Klarna)
Shipping and fulfilment providers
Website hosting and analytics partners

Each partner processes your data only as necessary to perform their service and in accordance with applicable data protection laws.

4. Your Rights & Control Over Data

You have full control over your personal information. At any time, you can:

Access the data we hold about you
Request corrections to inaccurate or outdated information
Request deletion of your personal data
Withdraw consent for marketing communications
Complain to a data protection authority if you believe your rights are being violated

To exercise any of these rights, contact us at support@greatbirdie.com.
We’ll respond within 14 business days.

5. Cookies

Great Birdie uses cookies and similar tools to improve site functionality and measure performance.
You can manage or disable cookies in your browser settings, but doing so may affect your browsing experience.

6. Security Measures

We take security seriously — online and offline.

Online protection:

All sensitive data (such as credit card information) is encrypted using SSL technology.
You can confirm this by looking for the padlock symbol in your browser’s address bar.

Offline protection:

Only authorised employees who need to perform specific tasks (e.g., billing or support) have access to your data.
Our servers and systems are protected by secure firewalls and maintained in controlled environments.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy — such as completing orders, resolving disputes, or complying with legal obligations.

8. Third-Party Services

Our website may contain links to third-party websites.
We are not responsible for their privacy practices and encourage you to read their policies before interacting with those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.
Any updates will be posted on this page with a revised “Last updated” date.
Your continued use of our website after changes are posted signifies acceptance of the new terms.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact our support team:

📧 support@greatbirdie.com
🌐 www.greatbirdie.com